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Need some help? Fill in the form below and a team member will respond as soon as possible.
FREQUENTLY ASKED QUESTIONS
Find an answer faster by checking out our Frequently Asked Questions
You should receive an email with completed order details including QR codes which can be used to collect event tickets, claim your packages or VIP Lounge bookings.
Be sure to check your spam folder and mark as ‘not spam’. If you still have problems finding your order details and QR code, open a support ticket by clicking here.
If you need to initiate a return or request a refund, you must open a support ticket here.
- Log in to your Account on our website.
- Go to the “Support Tickets” page.
- Let us know your order number and details of the person who made the order.
- Follow the provided instructions to initiate the return or request a refund.
Once your return request is approved, you will receive further instructions. We may contact you for additional information before we process your refund. Please allow up to 5-10 business days for the refund to be credited to your original payment method.
If you have any questions or need assistance with the return or refund process, please feel free to Contact Us. Our customer support team is here to help you through the process.
For our most upto date business hours make sure to check our Opening Hours page.
Yes, visit our venue at 42 Broadway, Peterborough, PE1 1RS. Click here to Find Our Venue.
OUR ADDRESS
Email: info@velvetpanache.co.uk
Phone: +447351272886
CONTACT US
Submit your information below and a member of our team will respond as soon as possible.
General Opening Hours
MONDAY
CLOSED
TUESDAY
22:00-03:00
WEDNESDAY
CLOSED
THURSDAY
22:00-03:00
FRIDAY
22:00-03:00
SATURDAY
22:00-03:00
SUNDAY
CLOSED
General Enquiries
Our team is here to assist you with general inquiries, order placement, and bookings between 9:00-17:00. Have questions or need advice? Click here to Contact Us.
Event Ticket Support
For help with event tickets, Open a Support Ticket here. Our dedicated events tickets support team is ready to help with any questions, concerns, or issues you may encounter. From technical assistance to order inquiries, we're here to provide the support you need.
Get answers to all the questions you might have.
You may find the answers you're looking for in our Frequently Asked Questions.
For general enquiries, contact us Monday to Friday from 09:00 to 17:00.